Shipping & Returns

Worldwide Shipping & Free Shipping

Please check free shipping thresholds and shipping charges for your country in the tables below.

European Countries

Free shipping excludes goods on pallets. Orders which are placed for the above mentioned shipping rates, but which need to be shipped on a pallet or which exceed the maximum weight of 5 kg and the max box size of the forwarder, will receive an email from our team with adapted shipping costs. Furthermore additional custom charges might apply for your country, next to the shipping costs mentioned above. The additional costs will be charged directly to you. For final shipping prices and options for your country you are always welcome to contact our customers service team via info@akomokids.com .

As soon as your order is handed over to one of our forwarder, you will receive an automatically generated email, including the track and trace link.

Please contact us via info@akomokids.com if your country is not mentioned above. We will get back to you with shipping options and costs to make sure you get your order for the lowest prices.

All orders are shipped with DPD, PostNL, Hermes or DHL.

Returns

The customer is authorised to dissolve the purchase agreement with Akomo Kids within 30 days after delivery without any statement of reasons. The customer has to notify Akomo Kids in writing (through letter or email) within the above mentioned time period, and needs to return the concerned order to Akomo Kids.

Use our Retourportal: https://akomokids.shipping-portal.com/rp/

Enter your zip-code and order number (or track&trace code) and follow all instructions until receiving the return label (return costs: 5,90 Euro). Add a copy of your invoice or packing slip to your return package and put the return label on the package (without your return cannot be processed correctly). Drop your package at any DPD parcel shop.

As soon as your return arrives at our warehouse, we are going to control all items and process the refund. Please note, the return costs of 5,90 Euro will automatically be deducted from the refundable amount as the shipping costs of the return shipment are on the account of the customer, as is the risk of the return shipment.

Akomo Kids reserves the right to refuse any return shipments or to not credit the full amount, in case of conjecture that the item has been utilised or has been damaged by the customer. Please note that there is no possibility of return assembled furniture.

Personalised or customised items made upon request of the customer and furniture are excluded from the right of withdrawal.