Shipping & Returns

Worldwide Shipping & Free Shipping

Please check free shipping thresholds and shipping charges for your country in the tables below.

European Countries

Free shipping excludes goods on pallets. Orders which are placed for the above mentioned shipping rates, but which need to be shipped on a pallet or which exceed the maximum weight of 5 kg and the max box size of the forwarder, will receive an email from our team with adapted shipping costs. Furthermore additional custom charges might apply for your country, next to the shipping costs mentioned above. The additional costs will be charged directly to you. For final shipping prices and options for your country you are always welcome to contact our customers service team via info@akomokids.com.

As soon as your order is handed over to one of our forwarder, you will receive an automatically generated email, including the track and trace link.

World

Please notice that the above mentioned shipping costs for ‘Shipping Zone WORLD’ are shipping rates for packages of max. 5 kg. For orders on pallets (example: furniture) other shipping rates might apply. For packages above 5 kg extra shipping costs will apply. As soon as you place your order, you are going to receive an email from our customer service team to inform you about the correct shipping rate. You will receive an adapted invoice within your shipment and also via email.

Please contact us via info@akomokids.com if your country is not mentioned above. We will get back to you with shipping options and costs to make sure you get your order for the lowest prices.

All orders are shipped with DPD, PostNL, Hermes or DHL.

Returns

The customer is authorised to dissolve the purchase agreement with Akomo Kids within 30 days after delivery without any statement of reasons. The customer has to notify Akomo Kids in writing (through letter or email) within the above mentioned time period, and needs to return the concerned order to Akomo Kids. We offer customers to return their order to our Dutch warehouse or our German Return center. The return addresses are:

Akomo Kids
Breeuwhamer 11 – 13
1648 HG De Goorn
The Netherlands

or

Most
Akomo Kids
Hahnenäcker 33
74219 Möckmühl
Germany

The total amount of the items will be reimbursed on the (bank) account of the customer by Akomo Kids within 10 working days after receiving the return shipment. The shipping costs of the return shipment are on the account of the customer, as is the risk of the return shipment.

Akomo Kids reserves the right to refuse any return shipments or to not credit the full amount, in case of conjecture that the item has been utilised or has been damaged by the customer. Please note that there is no possibility of return assembled furniture.

Personalised or customised items made upon request of the customer are excluded from the right of withdrawal.