Frequently Asked Questions (FAQ)

In stock – Parcels
In stock in our warehouse and shipped immediately.
In stock – Furniture (NL)In stock for the Dutch market. Delivery will be planned on one of the next available routes with our delivery team.
In stock – Furniture (outside NL)
Furniture is generally shipped directly from our supplier. The “in stock” status therefore does not necessarily mean it is physically available in our warehouse for international delivery.
1–2 weeks / 2–4 weeks / etc.
Estimated time until the item is ready for shipment. Additional transport time may apply, especially for furniture and pallet deliveries.
KW1–KW52
Estimated calendar week in which the item comes out of production or becomes available from the supplier. Transport time still needs to be

Yes, local pick-up is possible. Choose “Pick up” at checkout and we’ll notify you when your order is ready. Please wait for our confirmation before coming by.

Yes, you can return your order within 14 days of delivery, provided the item is unused and in its original packaging. To start your return, simply visit our Returns Portal.
Please note: Personalised or custom-made items cannot be returned.
Hygienic products such as pacifiers, baby bottles, and breast pumps cannot be returned once the packaging has been opened.
Furniture must be unassembled and returned in its original, unopened packaging.
If you’re unsure whether your item qualifies, feel free to contact us — we’re happy to help.

The estimated delivery time is displayed on each product page.
Please note that delivery times are indicative. Production delays, high demand, factory closures or international transport delays can occasionally affect the expected delivery time.

We use DPD, PostNL and DHL for parcel deliveries, depending on the destination and type of shipment.

Yes. Once your parcel has been handed over to the carrier, you will generally receive an automatically generated Track & Trace email.

Shipping costs depend on your destination and whether your order is shipped as a regular parcel or requires pallet transport.
Please see our Shipping & Returns page for the current shipping rates.

Furniture from our Dutch stock is generally delivered by our own Akomo Kids delivery team.
Some furniture may be shipped directly from the supplier or manufacturer and delivered on a pallet by a specialised freight carrier.

Furniture to Germany and other European countries is generally shipped directly from our supplier or manufacturer.
We do this to avoid transporting large furniture items twice, helping to reduce transportation costs and unnecessary transport movements.

Our physical furniture stock in the Netherlands is primarily intended for the Dutch market.
International furniture orders are generally fulfilled directly by our suppliers or manufacturers. Therefore, the international delivery time may differ from the stock availability shown for the Netherlands.

Yes, where possible.
If you need an item urgently and it is physically available in our Dutch warehouse, please contact logistic@akomokids.com.
We can often arrange a separate international pallet shipment. Additional pallet shipping costs will apply.

Pallet delivery is curbside delivery.
The carrier delivers the pallet to the nearest safely accessible point at your delivery address.
The carrier does not carry the furniture inside your home, deliver it to another floor, unpack it, assemble it or remove the pallet and packaging.
The customer is responsible for moving the furniture inside and disposing of or recycling the pallet and packaging materials.

No. Unless explicitly agreed otherwise, the carrier does not remove pallets or packaging materials.
The customer is responsible for disposing of or recycling these materials after delivery.

International furniture orders are generally shipped as one complete delivery.
If one product has a longer delivery time, the remaining furniture may be held until the complete order is ready.
Partial deliveries may be possible upon request. However, additional pallet or freight shipping costs will apply.
Please contact logistic@akomokids.com to discuss the possibilities.

We offer assembly for selected furniture and collections within the Netherlands.
Whether complimentary assembly is included depends on the product, collection, delivery location and purchase conditions.
Please note that complimentary assembly may not apply when a substantial discount has been granted.
For questions about assembly, please contact logistic@akomokids.com.
Assembly is generally not included with international pallet deliveries.

Eligible products can be returned under our voluntary 30-day return policy.
Our voluntary return policy does not affect your statutory consumer rights.

Customers in the Netherlands & Germany can register eligible parcel returns through our Return Portal.
Customers from other countries are responsible for arranging their return shipment with a local carrier.

Return shipping costs are generally the responsibility of the customer unless otherwise agreed or required by applicable consumer law.

Personalised or custom-made products cannot generally be returned when they have been produced according to your individual specifications.

Return eligibility may depend on whether protective seals, hygiene seals or protective packaging have been opened or removed.
If you are unsure, please contact logistic@akomokids.com before returning the product.

Furniture and bulky products cannot be returned through our standard parcel return portal.
Under our voluntary return policy, furniture can only be returned if it has not been unpacked and remains in its original, unopened and undamaged packaging.
Please contact logistic@akomokids.com before arranging any furniture return.

The customer is responsible for arranging the return transport for furniture, oversized parcels and pallet deliveries.
The customer is also responsible for the associated freight and transportation costs unless otherwise agreed or required by applicable law.

Under our voluntary return policy, we only accept furniture that remains unpacked in its original, unopened packaging.
Furniture that has been unpacked, assembled, installed or used cannot be returned under our voluntary return policy.
This does not affect any statutory consumer rights that may apply to your purchase.

Furniture requires specialised freight transport. Return costs can therefore be considerably higher than regular parcel shipping.
The customer is responsible for arranging the return shipment and checking the applicable transportation costs.

Please do not return furniture, oversized parcels or pallet shipments without contacting us first.
Contact logistic@akomokids.com and our team will provide you with the applicable return instructions.

Please contact logistic@akomokids.com as soon as possible and provide:
• Your order number
• Clear photos of the damaged product
• Photos of the outer packaging
• Photos of the inner packaging where relevant
For visibly damaged pallet deliveries, please note the damage with the carrier whenever reasonably possible and take clear photos before unpacking.
Please keep the packaging until the issue has been resolved.

Please contact logistic@akomokids.com with your order number and details of the incorrect product.
Our team will review the situation and help arrange the appropriate solution.

Please contact logistic@akomokids.com with your order number and details of the missing product or part so our logistics team can investigate.

Please first check your spam or junk folder – sometimes our emails end up there by mistake. If you still can’t find the confirmation, it’s possible that your email address was entered incorrectly during checkout. In that case, simply contact our customer service at customerservice@akomokids.com and we’ll be happy to help you.

You can pay at Akomo Kids via Bank Transfer, PayPal, Credit Card, iDEAL (NL only), Klarna, American Express, SEPA Direct Debit, MasterCard, Maestro and Visa.

Once your return has arrived at our warehouse, we will process it as quickly as possible and make sure your refund is issued without delay.

You can visit the Akomo Kids showroom in Zwaag, North Holland (The Netherlands). Here, you’ll find a carefully curated selection of our most beautiful furniture, toys, and accessories on display.
You’re welcome to stop by on Monday through Thursday between 10:00 and 16:00 and on Friday between 10:00 and 13:00. You’re always welcome to stop by or schedule a visit for personal advice and inspiration.

We’re happy to help! Please direct your questions to the appropriate email address:
Customer service inquiries: customerservice@akomokids.com
Logistics or shipping questions: logistic@akomokids.com
Marketing or collaboration requests: marketing@akomokids.com
All other inquiries: info@akomokids.com
We aim to respond within 24 hours on working days.