At Akomo Kids, we ship parcels and furniture throughout Europe. The delivery method depends on the products in your order and your delivery country.
Below you will find the most important information about shipping, furniture deliveries and returns. More detailed information can be found in our FAQ.
Parcel Shipping
Smaller products and accessories are shipped as regular parcels with one of our shipping partners, such as DPD, PostNL or DHL.
As soon as your parcel has been handed over to the carrier, you will generally receive an automatically generated email with your Track & Trace information.
The estimated delivery time is displayed on each product page.
Please note that delivery times are indicative. Although we do everything we can to provide accurate estimates, delays may occasionally occur due to production delays, high demand, factory closures or international transport delays.
Please note: All delivery times and calendar weeks are estimates, not guaranteed delivery dates. For furniture and freight shipments, additional transport time from the supplier or freight forwarder may apply.
| Status shown | What does it mean? |
|---|---|
| In stock – Parcels | In stock in our warehouse and shipped immediately. |
| In stock – Furniture (NL) | In stock for the Dutch market. Delivery will be planned on one of the next available routes with our delivery team. |
| In stock – Furniture (outside NL) | Furniture is generally shipped directly from our supplier. The “in stock” status therefore does not necessarily mean it is physically available in our warehouse for international delivery. |
| 1–2 weeks / 2–4 weeks / etc. | Estimated time until the item is ready for shipment. Additional transport time may apply, especially for furniture and pallet deliveries. |
| KW1–KW52 | Estimated calendar week in which the item comes out of production or becomes available from the supplier. Transport time still needs to be added. |
Furniture Delivery – The Netherlands
Furniture available from our Dutch warehouse is generally delivered by our own Akomo Kids delivery team.
Some furniture orders may be shipped directly from our supplier or manufacturer. In these cases, your furniture may be delivered on a pallet by a specialised freight carrier.
For selected furniture and collections, assembly may be included or available within the Netherlands.
Please note that complimentary assembly may not apply when a substantial discount has been granted on the furniture.
Would you like to know whether assembly is included with your order? Please contact logistic@akomokids.com.
Furniture Delivery – Germany & Europe
Furniture orders outside the Netherlands are generally shipped directly from our supplier or manufacturer to the customer.
Our physical furniture stock in the Netherlands is primarily intended for the Dutch market.
By shipping international furniture orders directly from our suppliers, we avoid transporting large furniture items twice. This helps reduce unnecessary transport movements, shipping costs and environmental impact.
Because of this, an item may physically be available in our Dutch warehouse while an international order has a different delivery time.
Need an item from our Dutch stock urgently?
If furniture is physically available in our Dutch warehouse and you would like it shipped to another European country as quickly as possible, please contact us.
Where possible, we can arrange a separate international pallet shipment from our warehouse. Additional pallet shipping costs will apply.
Please contact logistic@akomokids.com for availability and a personalised shipping quotation.
Pallet Deliveries
Furniture and bulky products may be delivered on one or more pallets by a specialised freight carrier.
Pallet deliveries are curbside deliveries.
This means that the shipment is delivered to the nearest safely accessible point at your delivery address.
Unless explicitly agreed otherwise:
- Furniture is not carried into your home.
- Delivery to another floor is not included.
- Assembly is not included.
- Unpacking is not included.
- Packaging materials are not removed.
- The pallet can be returned to the carrier directly upon delivery. Please note that we are unable to arrange pallet collection at a later time.
The customer is responsible for moving the products from the delivery point into the property and for disposing of or recycling the pallet and packaging materials.
We recommend arranging sufficient help in advance when receiving large or heavy furniture.
Combined Furniture Deliveries
Furniture orders outside the Netherlands are generally shipped as one complete delivery.
If one item has a longer delivery time, the other furniture items may be held until the complete order is ready for shipment.
This prevents multiple pallet shipments and unnecessary additional transportation costs.
If you would like to receive part of your order earlier, please contact logistic@akomokids.com. Where logistically possible, we can arrange an additional shipment. Additional pallet or freight costs will apply.
Shipping Rates
| Country | Parcel Shipping | Free Parcel Shipping From | Estimated Parcel Delivery | Pallet Shipping | Free Pallet Shipping From |
|---|---|---|---|---|---|
| Belgium | €7,95 | €75 | 1–3 working days | €89 | €1.500 |
| Germany | €6,95 | €75 | 1–3 working days | Free* | – |
| Luxembourg | €14,95 | €150 | 1–3 working days | €129 | €2.500 |
| The Netherlands | €5,95 | €75 | 1–3 working days | Free | – |
| Austria | €14,95 | €150 | 2–4 working days | €299 | €4.500 |
| Denmark | €14,95 | €200 | 2–4 working days | €299 | €4.500 |
| France | €15,95 | €200 | 2–4 working days | €399 | €5.000 |
| Italy | €19,95 | €300 | 2–4 working days | €369 | €5.000 |
| Bulgaria | €34,95 | €300 | 2–4 working days | €299 | €4.500 |
| Czech Republic | €19,95 | €300 | 2–4 working days | €299 | €4.500 |
| Estonia | €21,95 | €300 | 2–4 working days | €299 | €4.500 |
| Greece | €39,95 | €300 | 2–4 working days | €399 | €5.000 |
| Hungary | €19,95 | €300 | 2–4 working days | €299 | €4.500 |
| Lithuania | €24,95 | €300 | 2–4 working days | €299 | €4.500 |
| Poland | €19,95 | €300 | 2–4 working days | €299 | €4.500 |
| Portugal | €20,95 | €300 | 2–4 working days | €399 | €5.000 |
| Romania | €34,95 | €300 | 2–4 working days | €299 | €4.500 |
| Slovenia | €19,95 | €300 | 2–4 working days | €299 | €4.500 |
| Spain | €19,95 | €300 | 2–4 working days | €399 | €5.000 |
| Sweden | €19,95 | €300 | 2–4 working days | €399 | €5.000 |
* Germany: Free pallet shipping applies to our standard direct-supplier delivery process. If you request furniture to be shipped separately from our Dutch warehouse, additional pallet shipping costs may apply.
Returns
30-Day Returns
We offer a 30-day voluntary return period for eligible products.
Products must be returned in their original condition and securely packaged.
Customers in the Netherlands & Germany can register eligible parcel returns through our Return Portal.
Customers from other countries are responsible for arranging their return shipment with a local carrier.
Return shipping costs are the responsibility of the customer unless otherwise agreed or required by applicable consumer law.
Our voluntary return policy does not affect your statutory consumer rights.
Personalised & Hygiene-Sensitive Products
Personalised or custom-made products cannot generally be returned where they have been produced according to your individual specifications.
For hygiene and safety reasons, certain products cannot be returned once the original packaging or hygiene seal has been opened or removed.
This applies to products such as mattresses, mattress protectors, fitted sheets, bedding, breast pumps, pacifiers, feeding products and other hygiene-sensitive items.
We apply this policy to ensure that every customer receives a new, unused and hygienic product of the highest quality.
If the original packaging and/or hygiene seal is still fully intact, a return may be possible in accordance with our regular return policy.
Returning Furniture & Bulky Products
Furniture, pallet deliveries and oversized parcels require specialised return transport and cannot be returned through our standard parcel return portal.
Please be aware of the following conditions before ordering furniture or bulky products:
- The customer is responsible for arranging the return transport (Also pallet returns).
- Return freight and transportation costs are the responsibility of the customer, unless otherwise required by applicable law.
- Under our voluntary return policy, we only accept furniture that has not been unpacked and remains in its original, unopened packaging.
- The original packaging must be complete and undamaged.
- Furniture that has been unpacked, assembled, installed or used cannot be returned under our voluntary return policy.
- Furniture, oversized parcels and pallet shipments must not be returned without contacting us first.
Due to the size and weight of furniture, return freight can be significantly more expensive than standard parcel return costs.
If you wish to return furniture or another bulky product, please contact logistic@akomokids.com before arranging transportation.
Damaged, Incomplete or Incorrect Delivery
Did your order arrive damaged, incomplete or incorrect? Please contact us within 24 hours, otherwise we are not able to process the claim.
Please contact logistic@akomokids.com within 24 hours and provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the outer packaging
- Photos of the inner packaging where relevant
For visible damage to pallet deliveries, please make a note of the damage with the carrier whenever reasonably possible and take clear photos before removing the packaging.
Please keep the original packaging until the issue has been resolved.
Return Address
Eligible parcel returns can be sent to:
Flyro Group B.V. – Akomo Kids
John Stuart Millweg 3
1689 ZN Zwaag
The Netherlands
Please include your order number with your return.
Furniture and pallet shipments must not be returned to this address without contacting us first.
Questions?
For questions regarding shipping, furniture deliveries, assembly or returns, please contact:
You can also find more detailed information in our Shipping & Returns FAQ.